stats not replacing at Ignition

[akiba]

I was using an older version of PT ( at Ignition ) when I noticed that sometimes a new player will sit down but PT will continue to assign/ update the stats of the previous player, instead of creating a new set . I updated to ver 4.15.14 but it is still doing it.

[WhiteRider]

The stats won't update until the next hand is imported, but if you're still not seeing the stats reset after that please restart PT4 and then play at a single table until you see the problem.

Take a screenshot of the full table window showing the bad stats a couple of hands after a player changed.

Once you sit out:
Open a Support Ticket and attach the screenshot (and tell us which player is wrong).
Go to File > Open User Data Folder in the PT4 menu.
In the window that opened go to the 'Logs' folder and compress all of the files in that folder (not the Archive folder, just the files in the Logs folder). Attach the compressed file to the ticket too.
Also attach the hand history file for the session to the ticket. If you haven't stopped importing this will be in %LOCALAPPDATA%\PokerTracker 4\HandHistory\Ignition, or if you have stopped the import it will likely be in %LOCALAPPDATA%\PokerTracker 4\Processed\Ignition.

Tutorial: Reporting a problem

[WhiteRider]

Also once you've stopped the import please export the hands from that table and attach that file to the ticket too.