Pokerstars cash-out feature

[sfrewins]

Hi all,

I thought that PT4 had addressed PS cash-out issue in the latest update but now I'm not so sure. I presumed that "Won {inc payout" offered the true cash amount when a player had used the cash-out feature, but a hand today made me realise that this is not the case. The PT4 replayer shows my cash-out earnings from one hand as $7.03, but the Won {inc payout} shows as $1.83 for the same hand. Have I misunderstood what "Won {inc payout}" is? If so, what should I be using instead?

Simon

[Flag_Hippo]

Can you please send us the file containing this hand to us in a Support Ticket. By default PokerTracker 4 moves your processed hand histories to your \PokerTracker 4\Processed folder which you can access via the "File -> Open User Data Folder" option.

[rbguticm]

Hi, Today I can see that the pokerstars all in cash out feature works so fina in my PT4..But the past days until now didn’t work….So, is there something I can do to recovery and adjust the past days? Thanks

[Flag_Hippo]

Cashout hands didn't import at all into PokerTracker v4.15.13 so they could be imported later (Play Poker -> Get Hands From Disk) but if you have cashout hands that imported into an earlier version when PokerStars first made them available you will need to purge those sessions and reimport the hands to correct the results.

[sonsch]

Sorry, I think I didn't get it: when I don't use the cash-out-option, the hand should be "normal" for PT right?
I didn't chose the option today but PT don't add the results.
I am wrong?

[Flag_Hippo]

If you haven't updated PokerTracker 4 to the latest version you still need to do so even if you do not use cashout feature in PokerStars because other players will be using it and PokerTracker 4 has to record what's going on for every player involved in a hand.