Help

[un caballo loco]

I have the following problem: I have installed PT on a new computer and it correctly traces my tournament hands. However in cash is blocked and each hand takes minutes to process and therefore does not work the hud. Any idea how to solve it? thank you

[Flag_Hippo]

That sounds like your database cache needs to be rebuilt. In PokerTracker 4 click "Database -> Database Management", click your database then "Rebuild Cache -> Full Cache Rebuild". Be prepared for this to take a considerable amount of time if you have a large database, so you'll want to run it when you're not using PokerTracker 4 for a while). Make sure that your computer does not power itself off or go to sleep while it's running or you will need to run it again from the start. If that doesn't fix it then restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce the problem and then send your PokerTracker4.log file to is in a Support Ticket.

[un caballo loco]

Thanks Flag, I have rebuilt the cache and now it is worse, what happened in cash also happens in tournaments ... I can no longer use it :(
Can you think of what it can be?
thanks in advance

[Flag_Hippo]

So we can find out what's causing that please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder. You can also try starting a new database and that might allow you to continue using PokerTracker 4 at the tables in the meantime.