Problems with Poker Tracker and PokerStars PA, and Postgres

[Torrefy]

Hello, I'm having multiple issues getting Poker Tracker to work on the new PokerStars PA and I'm hoping someone here can help me.

First of all, I installed the free trial of Poker Tracker yesterday. When I was setting it up I realized that I didn't have my PokerStars client set to saving my hand histories and tourney summaries, so I set those up. This got the directories set up correctly, and they were set correctly in Poker Tracker.

What ended up happening after I started playing to test it was that Poker Tracker correctly imported the very first hand I played at the first table, and then didn't import anything else. I could see all of the hand history and tourney summary text files going into the PokerStars folder, including playing on multiple different tables and in some SNGs and such. But no matter how many times I refreshed or whatever, Poker Tracker only showed that very first hand I played from the first table, it wasn't importing any other hand histories.

Along with that, I couldn't get the HUD to ever come up. I'm not sure if there was something I need to turn on or activate to get the HUD started, or if it's just supposed to start automatically once it starts importing the hand histories. I couldn't find anything I needed to turn on, and it never started automatically.


So that was the first set of problems I encountered, unfortunately I have another one. I decided to try deleting Poker Tracker and reinstalling it, mostly to see what would happen when the installer tried to import the existing hand histories this time (I had no existing hand histories the first time for it to import because I wasn't saving hand histories.) I wanted to see if it would import them correctly, what would happen, etc.

So I deleted Poker Tracker, and I also deleted the Postgres database software that the installer downloaded as part of the original install. Then I redownloaded the installer, and reinstalled it. The problem was this time it acted differently, I believe because it knew I had already started my free trial period. It installed Poker Tracker and brought me to the start pop up where it informs you you're using a free trial, 29 days left, etc. But it did not go through the entire process that it had the first time, including not downloading and installing the Postgres database software. So when I tried to open the program it just gave me errors saying it couldn't find the database software, choose what database software I wanted it to use (I have none now of course), etc.

So I'm really hoping someone here can help me figure out how to either get the installer to run the full process and redownload the Postgres software and set that up automatically, or can help me to download that software separately on my own and get it properly set up and configured.

I will be very grateful if anyone can help me out with these issues.

[Flag_Hippo]

Unfortunately reinstalling things is unlikely to resolve the initial issue you described. See this guide to get PostgreSQL reinstalled on your computer but if that doesn't get things going open a Support Ticket where a technician can assist further. When reinstalling PostgreSQL take note at the end of the install where it either confirms it installed successfully or not and if it didn't attach the following file to your ticket:

C:\Users\{Windows Login}\AppData\Local\Temp\install-postgresql.log

If you do not see the AppData folder in Windows File Explorer then please refer to this guide.

[Torrefy]

Hey, thanks a lot for your reply. I have opened a conversation with support so hopefully they can help me along with this. I'm hopeful that they will.