PT4 is not working

[Markki_V]

Until yesterday, it was working fine. Today I tried to open the software and it shows me this:

pt4 .JPG

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pt4 2.JPG

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pt4 3.JPG

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[Flag_Hippo]

If you haven't already done so please update to the latest version of PokerTracker (v4.15.14). Next locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data\ although you may have a different PostgreSQL version (e.g. 8.4, 9.0) or have it installed in C:\Program Files (x86). Once it's deleted, reboot and try starting PokerTracker 4 again. If that does not help then click your Windows Start button then type the following command:

services.msc 

and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it? If the PostgreSQL service is listed but not starting then open the Event Viewer (in the same way - if you type 'event' you should see it). In the top left section, expand "Windows Logs" and click on "Application". Do you see any recent errors in the top center section for PostgreSQL? If you do let us know what they say.

[Markki_V]

If you haven't already done so please update to the latest version of PokerTracker (v4.15.14). Next locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data\ although you may have a different PostgreSQL version (e.g. 8.4, 9.0) or have it installed in C:\Program Files (x86). Once it's deleted, reboot and try starting PokerTracker 4 again. If that does not help then click your Windows Start button then type the following command:

services.msc 

and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it? If the PostgreSQL service is listed but not starting then open the Event Viewer (in the same way - if you type 'event' you should see it). In the top left section, expand "Windows Logs" and click on "Application". Do you see any recent errors in the top center section for PostgreSQL? If you do let us know what they say.

Hey! Still not working!

1) I already updated to last version of PT4;
2) I didn´t have the "postmaster.pid";
3) I went to services.msc and it´s starting;
4) I went to event viwer and it shows this:

"svchost (3832,R,98) TILEREPOSITORYS-1-5-18: Erro -1023 (0xfffffc01) ao abrir o arquivo de log C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log."

"ao abrir o arquivo de log" means "Open the log file"

[Flag_Hippo]

In the 'Configure PostgreSQL Server' window try changing the changing server name from 'localhost' to '127.0.0.1'. If that doesn't allow PokerTracker 4 to connect to PostgreSQL please enable logging, reproduce this problem and then send your log file to us in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

If you do not see the AppData folder in Windows File Explorer then please refer to this guide.

[Markki_V]

In the 'Configure PostgreSQL Server' window try changing the changing server name from 'localhost' to '127.0.0.1'. If that doesn't allow PokerTracker 4 to connect to PostgreSQL please enable logging, reproduce this problem and then send your log file to us in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

If you do not see the AppData folder in Windows File Explorer then please refer to this guide.

Hey, I tried to change the server name and it still not working. I just sent the log file! Thanks.