Not Responding to Connection

[nigelk]

Hi

Purchased PT a few weeks ago and everything was fine. Computer updated last week and since then PT is not working, I get the message "PT4_2019_11_25_155545" and "not responding to connection". I've stopped/started the service as suggested but with no luck.

Thanks,Nigel.

[Flag_Hippo]

If PostgreSQL is running then in the 'Configure PostgreSQL Server' window try changing the changing server name from 'localhost' to '127.0.0.1'. If that doesn't allow PokerTracker 4 to connect to PostgreSQL please enable logging, reproduce this problem and then send your log file to us in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

If you do not see the AppData folder in Windows File Explorer then please refer to this guide.

[nigelk]

Raised a support ticket and attached a file, not sure if it went through though. No confirmation? Do I get an e-mail?

[Flag_Hippo]

You should receive an email but I don't see any ticket from you in our system. Please try again using your web browser instead of PokerTracker 4 if that's what you used before (or a different web browser).

[nigelk]

How do I use the web browser? you have no e-mail address

[Flag_Hippo]

You can open a Support Ticket via the link I posted in my original reply or via the 'Support' link at the top of this page.