I cannot reproduce this issue from your screenshot using the same tags so please update to the
latest version of PokerTracker 4 if you haven't already done so. If that doesn't fix it please enable logging, reproduce this problem and then send your log file to us in a
Support Ticket with a link to this thread:
Guide: How to Create & Submit a PokerTracker4.log FileYou can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.