Incorrect stack accounting on Americas Cardroom?

Questions and discussion about PokerTracker 4 for Windows

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Incorrect stack accounting on Americas Cardroom?

Postby detroitkid » Wed Dec 18, 2019 10:55 pm

I've recently started playing on ACR again after a long layoff. Everything seems to be working well EXCEPT the amount PT says I'm ahead. That seems to be off on the No Rathole table. It is, perhaps, limited to that. Not sure yet. A search didn't find anything similar being reported here.
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Re: Incorrect stack accounting on Americas Cardroom?

Postby Flag_Hippo » Thu Dec 19, 2019 8:09 am

Is PokerTracker 4 displaying import errors for any of these hands? There is an issue with a some hands which will be resolved in the next update but you can send us your sample in a Support Ticket so we can verify that. There are also reports of hands being missed and these will not generate import errors because the ACR software has an issue whereby it doesn't save all hands played so there would be no way for PokerTracker 4 to know about those particular hands.
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