Currency winnings issue

[nbiresev]

Hello,

i am using pokerstars hand histories format from peoples poker site which is Italian poker site.
The currency is in Euro. The issue is when i import hand histories in pt4, it shows often winnings in Euro, but then next to it shows loss in USD which doesn't make sense, and also then bb/100 is not making sense.
My currency set in pt4 is USD. How can i fix it? I have changed currency option to Euro, but it takes hours to update and i am not sure if it will help as it seems to me as a bug for currency conversion.

[WhiteRider]

It's possible that the exchange rate could be incorrect, although a negative amount would normally indicate that the rate was not retrieved at all but then it would be negative the same amount (-9.98 in your case) so I'm not sure here.

In the Database > Currency window have a look at the exchange rate column and see if any of the values look wrong?
If so, select the relevant sessions and click 'Set Rates' with the automatic option selected - does that correct it?

[nbiresev]

I have set main currency to be Euro, now it displays correctly but probably it will have the same issue once i play on sites in USD.

[WhiteRider]

You shouldn't but if you do please open a Support Ticket with screenshots, hand history and log file so that we can see what is going on.

Tutorial: Reporting a problem