Ipoker no hud

[Sou33]

Hello I have a problem since few weeks on the network IPoker
On the multy entry tournaments my HUD does not work. Although sometimes it works on only one of my 4 tables.

How can I fix this ?

[Flag_Hippo]

Can you please send us a log file that's recorded this problem along with a screenshot of the tables and your hand history file(s) in a Support Ticket so we can investigate:

Tutorial: Reporting A Problem

[MrTriseX]

I can also confirm about this problem, this appeared since the time error patch, and I have a friend who has the same problem.
But i am not sure where to find those logs, i mean... there aren't any error logs, since the hud just doesn't appear, but hands are recorded in PT4's database.

[Flag_Hippo]

PokerTracker 4 will write information to a log file when logging has been enabled:

Guide: How to Create & Submit a PokerTracker4.log File

After the issue has been recorded you can access the 'Logs' folder with that log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

[poochie]

Same here, error appeared after "time error" patch

[Flag_Hippo]

Some iPoker clients have made a change to their software and the development team are aware - open a Support Ticket to be notified when a fix is available. At this time the only logs we have are from cash game players on iPoker.it so if that doesn't apply to you please report your own issue so we can investigate:

Tutorial: Reporting A Problem

[MrTriseX]

I don't know if this helps but... hud appears when a player who i have already played in the past sits on my table. But if a totally new player sits for whom i have no previous database sits, then there is no hud. I don't know if hud will appear again for those new players if they sit again the next day for example.

[Flag_Hippo]

I don't know if this helps but... hud appears when a player who i have already played in the past sits on my table. But if a totally new player sits for whom i have no previous database sits, then there is no hud. I don't know if hud will appear again for those new players if they sit again the next day for example.

What will help is all relevant information sent to us in a Support Ticket with a log file that's recorded this issue you are describing:

Tutorial: Reporting A Problem

[Alienz83]

I have the same problem here, after the last update for the clock data error, when I play in cash game the hud doesn't appear, but when I try to see the hand in the replayer it works!!!

[Flag_Hippo]

The issue reported with cash game tables on iPoker.it will be resolved in the next official release. If anybody wants to be automatically notified when that's available and/or have access to an pre-release version with the fix then please open a Support Ticket.