acr not importing hands.

[rtayek]

i saw a few posts on this. i have version 4.15.17 with auto detect on for wpn. i have 'get hands while playing' on.

the directories are correct: C:\AmericasCardroom\handHistory, and the hands i just played are in the files there (please see below).

but no hands show up under todays hands. and nothing new under: C:\Users\ray\AppData\Local\PokerTracker 4\Processed\Winning Poker Network or C:\Users\ray\AppData\Local\PokerTracker 4\Processed\Winning Poker Network (Yatahay).

how can i fix this?

thanks

Hand #193429003 - Holdem(No Limit) - $0.05/$0.10 - 2020/01/07 07:44:55 UTC
Muddy 9-max Seat #5 is the button
Seat 1: chrism412 ($9.70)
Seat 2: cruzin cruz ($10.95)
Seat 5: SixthSenSe ($7.16)
Seat 6: jabonquious ($18.25)
Seat 7: 20cards ($4.00)
Seat 8: I3rewhaha ($12.02)
Seat 9: mikey purpz ($21.13)
jabonquious posts the small blind $0.05
20cards posts the big blind $0.10
*** HOLE CARDS ***
Dealt to 20cards [6h 8s]
I3rewhaha folds
mikey purpz folds
chrism412 folds
cruzin cruz raises $0.20 to $0.20
SixthSenSe folds
jabonquious folds
20cards folds
Uncalled bet ($0.10) returned to cruzin cruz
cruzin cruz does not show
*** SUMMARY ***
Total pot $0.25
Seat 1: chrism412 folded on the Pre-Flop and did not bet
Seat 2: cruzin cruz did not show and won $0.25
Seat 5: SixthSenSe (button) folded on the Pre-Flop
Seat 6: jabonquious (small blind) folded on the Pre-Flop
Seat 7: 20cards (big blind) folded on the Pre-Flop
Seat 8: I3rewhaha folded on the Pre-Flop and did not bet
Seat 9: mikey purpz folded on the Pre-Flop and did not bet

[Flag_Hippo]

hand.PNG

(30.01 KiB) Downloaded 2137 times

I see the hand as normal. Is PokerTracker 4 reporting them as importing on the import status tab or are you getting errors? Are you in the tournament section by mistake? Do you see the hands in the 'View Stats' section? If you see the hands there but not in todays hands then right-click on that report and select 'Configure Report -> Restore to Default -> OK' and see if that fixes it. If you need further assistance please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log':

Tutorial: Reporting A Problem

[rtayek]

actually these hands were on bcp.

part of my problem may be an operator error - i was not running pt4 while i was playing :)

the histories that i had from yesterday were from tournaments.

so i ran pt4 today and played a hand in a normal full ring game. i got a new hand history file. his name started with: "HH20200108 CASHID-G16720177T68 ... ".

also, the hud was up in the table while i was playing.

the hands are visible under play poker|view today's hands.

under import status i can see the tournament hands that i played yesterday as well as the few hands that i played today (please see below).

but when i look under view stats for this year, i see no results under overview or summary with all filters except for this year off and everything else set to "all".

~/AppData/Local/PokerTracker 4/Processed/Winning Poker Network (Yatahay) has only: 2015/ 2016/ 2017/ 2018/ in it.

just tried to do a setup and got told that: "... tournaments may need detection ...". - i said yes.

i replied yes, then i asked to import existing hands - i said yes.

looks like it's eating all the files in: "view import status".

bottom of import status now says: Import complete. 1,154 hands in 34 files were imported. (0 errors, 0 duplicates)

now i can see stats and results for cash and tournament games.

so it seems to be working (haven't played for a few years).

looks like worst case is that i have to do the setup thing.

thanks

Code: Select all

03:09:06 pm: Merge: Starting auto-import.
03:09:06 pm: PokerStars: Starting auto-import.
03:09:06 pm: PokerStars: Monitoring tables for Zoom Poker.
03:09:06 pm: Merge: Found 0 files to monitor.
03:09:06 pm: Winning Poker Network: Starting auto-import.
03:09:06 pm: PokerStars: Found 0 files to monitor.
03:09:06 pm: Winning Poker Network: Monitoring 17 files, ignoring 34 old files.
03:09:06 pm: Winning Poker Network: Loading hand history file: c:\BlackChipPoker\handHistory\cards20\HH20200107 SCHEDULEDID-G16812919T23 TN-The Venom Step 1{BACKSLASH}6 - 40 Seats GTD to Step 2{BACKSLASH}6 - Freeroll GAMETYPE-Hold'em LIMIT-no CUR-REAL OND-F BUYIN-0.txt

...
03:09:06 pm: Winning Poker Network: Loading hand history file: c:\BlackChipPoker\handHistory\cards20\HH20200108 SITGOID-G16817815T33 TN-$10 Freeroll - On Demand GAMETYPE-Hold'em LIMIT-no CUR-REAL OND-T BUYIN-0.txt
03:09:06 pm: Winning Poker Network (Yatahay): Hand Imported (#194154197) from Table '23'
03:09:06 pm: Winning Poker Network (Yatahay): Hand Imported (#194154685) from Table '23'

...
03:09:59 pm: Winning Poker Network (Yatahay): Hand Imported (#194218326) from Table '33'
03:09:59 pm: Winning Poker Network (Yatahay): Hand Imported (#194218631) from Table '33'
03:09:59 pm: Winning Poker Network (Yatahay): Hand Imported (#194218923) from Table '33'
03:10:00 pm: Winning Poker Network (Yatahay): Processed Tournament #16816763:
03:10:04 pm: Winning Poker Network (Yatahay): Processed Tournament #16817092: MTT
03:10:33 pm: Winning Poker Network (Yatahay): Processed Tournament #16817815: MTT
03:15:32 pm: Winning Poker Network: Loading hand history file: c:\BlackChipPoker\handHistory\cards20\HH20200108 CASHID-G16720177T68 TN-Sorento GAMETYPE-Hold'em LIMIT-no CUR-REAL OND-F BUYIN-0 MIN-2 MAX-5.txt
03:15:33 pm: Winning Poker Network (Yatahay): Hand Imported (#194576276) from Sorento
03:17:07 pm: Winning Poker Network (Yatahay): Hand Imported (#194576828) from Sorento
03:18:36 pm: Winning Poker Network (Yatahay): Hand Imported (#194578026) from Sorento