ACR details won't save for 1 MTT

[eisen009]

I know ACR doesn't provide MTT summaries and I input the results manually. I have 1 MTT from December that won't save/display the details after I edit the tourney results. I have done and saved it multiple times (and hit "refresh" at top right on the main View Stats page) but still won't show the details other than the amount I paid for rebuys for some reason. In the first screenshot below, it is the MTT ending in 6276 that won't update. The second screenshot shows the edit MTT page where I entered the details. Thanks!

[Flag_Hippo]

I don't know what could be causing that for one specific tournament so please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce this problem and then send your log file to us in a Support Ticket so we can see if there is anything unusual going on. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder. Can you please also attach the original hand history file for this tournament to the ticket as well so we can import and test that ourselves - by default PokerTracker 4 moves your processed hand histories to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option.