WPN sites missing random hands

[xKINGSFULLx]

So I grind tournaments on the WPN network on Blackchip Poker, Americas Card Room, and True Poker.

Lately when I'm playing PT4 will miss recording a hand here and there and about 50% of the time will not record my bust out hand. It always seems to be a hand of importance I want to go over later.

I glanced over at the end of my session yesterday and had played about 2200 hands and had 61 Errors on the import status. So I'm assuming 61 hands didn't get imported. I've never seen that higher than 3 before.

Anyone else having this issue and know how to fix it?

I'll be going over a tournament and the next hand I'll have way more chips or way less with no explanation.

[Flag_Hippo]

There is a known issue with the WPN client and hopefully they will fix it soon. If you open the original hand history files you should see that those hands don't even exist so there is nothing for PokerTracker to import from and lots of players have reported this issue with these types of hand. If you find that those hands do exist in your files then send them to us in a Support Ticket. With regards to the errors you are receiving that's likely to be something else so please send us a log file that's recorded the problem:

Guide: How to Create & Submit a PokerTracker4.log File

[Swerve]

If I may use this thread to ask about a slightly different WPN/PT4 problem: just to check in, I assume you ('all) are aware that PT4 doesn't seem to be able to extract buy-in amounts for WPN MTTs (SNGs too, last time I checked) from successfully recorded HHs? This has been a problem since at least about September of last year, when I first started using PT4. Ive ignored it for a while because I assumed it would be fixed before long, but it's been quite a while now, and it strikes me that DriveHUD - which I trialed before/during my trial of PT4, before deciding I liked PT4 better - never had a problem properly recording buy-in amounts during some overlapping time frame where PT4 was not doing so. i.e.: the information is definitely there in the HHs, and somebody, at least, has shown it can still be extracted.

Is there any kind of update or time frame on fixing this? It's starting to become a problem for me as more and more freerolls get added to to the database (we all play way differently in freerolls and the sheer amount of hands in my db has grown enough to start significantly polluting "real" stats). I know there's a manual option, but manually inputting hundreds or thousands of buy-in amounts by combing through HHs is pretty much out of the question.

[Flag_Hippo]

As far as I am aware WPN do not provide tournament summary information in the hand history files but if you zip/compress a sample of those tournaments and send them to us in a Support Ticket we will take a look.

[Swerve]

Yeah. I thought I had heard that said before. That's why I mentioned the DriveHUD thing. I believe that you guys know what you're doing and do everything you can to fix things like this when you can, but honest to god, for at least August/September of last year, DriveHUD did in fact record all of my buy-in amounts for WPN, and during part of that time (and ever since), PT4 did not. So it has to be possible somehow. I did mainly play SNGs at the time but pretty sure I snuck in some MTTs as well. At the very least I know it recorded over 100 $6 and $3 turbo/non-turbo SNGs, and separated them properly during that time. Unfortunately I can't re-look at anything DriveHUD related to prove it, since it's been wiped by now, but it definitely happened. In fact, I'm pretty sure as I was shopping around for HUDs in June or so of last year, I saw a post on 2P2 from them addressing a customer complaint about this problem, and they mentioned something about how "ACR HH buy-in formatting had changed" but they had already fixed it in their most recent build. If we don''t see an easy solution here, I'm kind of tempted to sneak into the DriveHUD forum 2P2 and pretend to be a customer and ask about this problem and see what they say.

I'll do as you ask as soon as I can though. I actually just wiped/reinstalled my virtualbox after an ill-fated attempt to try the garbage pile that is Win 10 instead of Win 7. I'm currently restoring my PT4 database, so I can't do anything with that right now, and I haven't played yet since restoring this OS so have no actual HHs to look at.

On a side note, I'm about 11 hours into the PT4 db restore and it's still going. I swear it didn't take even close to this long last time. Is this normal? It's about 1.6GB (60k hands) with a handful of saved custom stats, reports, and tons of Notetracker rules. I feel like it might be because I installed NoteCaddy since last time I did this; tons of the stats it's restoring have NC-type names/language that I don't recall seeing in normal PT4 stat language (i.e.: right now it's restoring ../definitions/SRP-FvsDelayedCbet_asIP.n2d).

[Swerve]

Oh, and also I forgot to mention the other catalyst for me bringing this up: Sharkscope also did not track any WPN SNG or MTT results for (at least) the same time frame, but recently they managed to start doing that again. Obv their method is not related to HH collection (at least it f**king better not be...) but it again brings up the fact that there is at least one other way to get the needed information (and a relatively instantaneously way, at that, since SS updates results almost immediately most of the time). So, maybe, since HUDs are perfectly legal on WPN, it crossed my mind that it might be possible to work with the network in the same way SS does to track that side of things...?

Just a thought. Obv you understand the behind the scenes workings of this kind of stuff better than I, but seemed worth pointing out. Sorry to clog up the thread more but I'm just sitting here waiting for forEVer for my db restore. And the mind doth wander.

[Flag_Hippo]

I would think that Sharkscope gets it's data from scanning the poker site lobby 24/7 whereas PokerTracker 4 imports from the files created locally by your poker site. If the buy-ins are included and not being detected then please send your examples to us in a Support Ticket. WPN are hopefully going to include this information in a future update but it hasn't happened yet as far as I know and it's not something we have any direct control over. Also if your restore is still running then I would suggest cancelling it and running the restore again with the optional files unchecked and let NoteCaddy download what it needs normally and if you have custom definitions they can be manually transferred.

[Swerve]

I checked a recent hand history but I don't see the buy-in info there. So that's that, I guess. Except...

I would think that Sharkscope gets it's data from scanning the poker site lobby 24/7

And I suppose this is beyond our capabilities...? Out of curiosity, if somebody else were to provide code or structure for scraping this info in a similar manner, would it be possible (or allowed) for PT4 to integrate this methodology and/or information into their software?

Just curious. Again, this is a significant issue, and there is apparently at least one way to get the info even if PT4 currently can't utilize that method. So I'm wondering, if we assume that WPN will never, ever restore that info into their HHs, is it even within the realm of feasibility to think that PT4 would ever be able to overcome that problem? Looking back through some threads, I see somebody asking about this in 2016, so it seems like this has been a problem for years now. Are we open to exploring other options by now, or are there too many obstacles?

Also, after writing the above, I got kind of an intriguing response about this issue from DriveHud in their 2+2 thread:

Hi, is DriveHUD currently able to properly log WPN MTT buy-in amounts?

Buy-in amounts, yes as far as I know. Cashes, I'm not 100% sure about on that site. I'd have to ask the team when everyone is in tomorrow. Did you have a buy-in that didn't record?

I'm not currently a DriveHUD user. But I was reading elsewhere that other HUDs are currently (and for a while now) unable to log WPN buy-in amounts because WPN no longer includes tournament summary info in their HHs. So I was just checking to see where DriveHUD was in this respect.

Frankly, given what I just said, I was not expecting a 'yes' here. Are you sure this is the case? And if so, where does DriveHUD get the buy-in info from if not from HHs?

As far as I'm aware we can track buy-in because we have access to raw data, we don't use tournament HH summaries.

I'm still trying to verify this w/ development, but you're also welcome to use the trial as well to see if it tracks properly for your needs. If I find out more I will post that feedback as well.

I'm not sure what to say next because I don't want to be too scummy/espionage-y here by directly lying about my intentions, especially if it's some closely guarded secret of theirs. But then again, I reeeeeeally want to know what black magic is at work here. I assume they must not be doing anything untoward or they wouldn't be so upfront about it. Maybe I'll just be silent and hope he follows through with more info.

Given what was said, is it readily apparent to you what must be happening on their end for their statements to be true? If not, I don't suppose you guys have some sort of poker developers forum where y'all are nice to each other and share stuff and where you can ask about this kind of thing...? Joking not joking. Maybe it's time to turn to Stackexchange. I'd be happy to dig into it myself just out of sheer curiosity.

Well. And also self-interest. Because I already chose PT4 over DriveHUD but dammit I want to be able to filter for buy-ins!

[WhiteRider]

WPN tell us that they are in the process of adding tournament summary files to allow us to import complete tournament information. I don't have a timescale for this, but we will be adding support for them when they are added. If you want to receive a notification when this is added please open a Support Ticket.