PT4 database Backup

[Sido_Obc]

Hello,
So I installed PT4(backup created 7months ago) in a windows 10 and try to backup my data into it but I have "invalid TOC" as error.
The thing is the same backup I tried it already in another MAC and it works, so I don't think the backup file is corrupted or something like that.
Also while installing postgre I rename the database but also don't think it could affect it in something as it's a "new" database I'm trying to import.
The 3rd thing I assume the problem come from is that I imported the database from a MAC (and the second one I import into it when it works was a MAC too) So now trying it in windows maybe there is something in the TOC file that have to be changed to work in windows ?

[Sido_Obc]

So I think I'm right I opened the OTC file with notepad and I have :

maybe I have to change the platform to windows ? and what about PostgresVersion ?

[rawacha]

I got the same problem. I always played on a Macbook and now bought a Pc with Windows 10.
Also when i try to process all the hands it keeps loading, 8 hours and not finished yet..

[Flag_Hippo]

maybe I have to change the platform to windows ? and what about PostgresVersion ?

Backup files are compatible between Windows and Mac OSX. If your backup is in a subfolder, network/cloud share folder or external drive please move it to C:\ and try restoring again.

Also when i try to process all the hands it keeps loading, 8 hours and not finished yet..

If it's still restoring processed files you can safely cancel it and restart the restore with 'Processed Hands' unchecked and it should proceed much faster. Processed hands are not required for your database to restore - they are the original hand history files and are only needed should you ever need to re-import them again to a new database. You can also extract them from the backup file if you ever need to use them again.

[rawacha]

Thank you! It is working now!

[Sido_Obc]

Backup files are compatible between Windows and Mac OSX. If your backup is in a subfolder, network/cloud share folder or external drive please move it to C:\ and try restoring again.

I already done that as read it from other topics but still have the message INVALID TOC

[Sido_Obc]

it seems like it don't even try to load something directly INVALID TOC message
<PT4Backup Version="4.06" PTVersion="4, 15, 11, 0" Platform="MAC" PostgresVersion="9.3.5 on x86_64-apple-darwin">
<Database>
<FileName>Databases/DB0.backup</FileName>
<LocalName>New Sido 2018</LocalName>
<Name>PT4_2018_03_30_123443</Name>
<User>postgres</User>
<Password>dbpass</Password>
<Server>localhost</Server>
<Port>5432</Port>

this what's written in my TOC file + the processed hands.

[Flag_Hippo]

A technician will assist you further in the support ticket you have also opened.

[Sido_Obc]

ok thank you sir.