slow hud in spin

Questions and discussion about PokerTracker 4 for Windows

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slow hud in spin

Postby oldwolf » Tue Feb 04, 2020 8:56 am

hello and please excuse my bad english

my problem is that when my Database reaches more or less 50k hands, my hud become very slow/sluggish, it takes more and more time to actualize, in a way that after a while (5 or 6 games) i have the hud of my latest game instead of the good one.
I specify that i have the new version of PT4 and i did the database maintenance
I have this probleme since a long time, i used to clean my database to manage with that but it will be great if you can help me to do in an other way

thanks for your help
oldwolf
 
Posts: 23
Joined: Mon Sep 05, 2011 11:36 am

Re: slow hud in spin

Postby Flag_Hippo » Tue Feb 04, 2020 12:40 pm

So we can see what's going on here please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
Flag_Hippo
Moderator
 
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Re: slow hud in spin

Postby oldwolf » Tue Feb 04, 2020 12:54 pm

ok thanks i'll do that, just how do i enable logging ?
oldwolf
 
Posts: 23
Joined: Mon Sep 05, 2011 11:36 am

Re: slow hud in spin

Postby oldwolf » Tue Feb 04, 2020 1:15 pm

ok forget it i found how to do thanks
oldwolf
 
Posts: 23
Joined: Mon Sep 05, 2011 11:36 am


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