My Account blank

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My Account blank

Postby detroitkid » Fri Feb 14, 2020 7:24 pm

The last couple of days when I've tried to view "My Account" I've gotten a blank page.
detroitkid
 
Posts: 157
Joined: Fri Dec 26, 2008 11:38 pm

Re: My Account blank

Postby WhiteRider » Sat Feb 15, 2020 4:54 am

'My Account' is working for me and I'm not aware of any problems with the website so if this persists please open a Support Ticket so that our website manager can take a look at your account.
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Re: My Account blank

Postby detroitkid » Sat Feb 15, 2020 12:30 pm

Before I open a support ticket, I want to add another data point and see if this makes a difference. The problem I reported happens when I click the "My Account" tab at the top of the page (next to the "Forums" tab). I just was able to get to My Account by going to the "Support" tab first then going to My Account. It asked me to login and the account information showed up as usual. So perhaps just the link at the top is broken?

Edit: I just tried the My Account at the top and it worked! Must have something to do with logging in. When I open PT4 I never have to explicitly enter my credentials; somehow this happens automatically. I forget whether I had to turn this on somewhere. Note that PT4 recognized me before I entered the explicit credentials because it said "Signed in as detroitkid" at the top of the page. So something is going on with the authentication, I guess.
detroitkid
 
Posts: 157
Joined: Fri Dec 26, 2008 11:38 pm

Re: My Account blank

Postby WhiteRider » Sat Feb 15, 2020 3:24 pm

Thanks - I'll check with our site admin, but I'm glad to hear it's working for you.
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