by detroitkid » Sat Feb 15, 2020 12:30 pm
Before I open a support ticket, I want to add another data point and see if this makes a difference. The problem I reported happens when I click the "My Account" tab at the top of the page (next to the "Forums" tab). I just was able to get to My Account by going to the "Support" tab first then going to My Account. It asked me to login and the account information showed up as usual. So perhaps just the link at the top is broken?
Edit: I just tried the My Account at the top and it worked! Must have something to do with logging in. When I open PT4 I never have to explicitly enter my credentials; somehow this happens automatically. I forget whether I had to turn this on somewhere. Note that PT4 recognized me before I entered the explicit credentials because it said "Signed in as detroitkid" at the top of the page. So something is going on with the authentication, I guess.