pokertracker doesn't open

[vasilis013]

i am trying to open pokertracker an it states that i have to fix the time and the date at my computer and open it again but there is no problem with the clock of my computer.So where is the problem?

[Flag_Hippo]

To fix this issue please download and install the latest version of PokerTracker 4.

[chrisv]

I'm having same issue. Downloaded new version but it didn't help.

[Flag_Hippo]

If you have installed the latest version correctly then this sounds like a different issue from that described by the OP. So we can investigate please enable logging, reproduce this problem, take a screenshot of any error message if applicable and then send that to us in a Support Ticket with your log file:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log (Windows)

\Users\{Mac Login}\Library\Application Support\PokerTracker 4\Logs\PokerTracker4.log (Mac)

If you do not see the AppData folder in Windows File Explorer then please refer to this guide.