Problem importing hands and HUD doesn´t appear

[j0rge91]

This evening I tried to do rebuild cache and appear a Error: Unable to rebuild cache https://gyazo.com/168a8c5dd7e89ab09aa1a27fa75a1bbe I clicked ok. This night I played some spin&go in winamax and pokerstars and only first hand was imported https://gyazo.com/5bc86e59d4963d4e165cc1528cd21d39 (11:40 PM) but not next hands and HUD doesn´t appear at the table. Then I closed PT4 and appears a window whit the next messagge Please wait for Get Hands While Playing to stop before closing PokerTraker https://gyazo.com/641eb32712fbe144853bf2fe0bb04f62

[Flag_Hippo]

Go to 'Database > Database Management' and select 'Housekeeping > Revert PostgreSQL Tuning'. Next restart PokerTracker 4 with logging enabled, try a full cache rebuild again and if it fails send us your PokerTracker4.log file in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder. If the cache rebuild completes without errors then with logging enabled again try things out on the tables and send us your log file if you have any problem with your HUD/hand importing.