Crash reporter causes PT4 to lock up

[faheyp]

PT$ won't open. It crashed when My computer locked up and I restarted the PC. No when I open Pt4 the Crash reporter opens. starts to upload a crash report then locks up

[Flag_Hippo]

Can you please open this file with NotePad:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Config\Pokertracker.cfg

If you do not see the AppData folder in Windows File Explorer then see this guide. Under the [General] heading there will be a line like this:

Logging=N

Change the 'N' to 'Y' if it isn't already:

Logging=Y

and save the change. Next start PokerTracker 4, reproduce the issue and open a Support Ticket with the following file attached:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log