Pokerstars HUD Problem

[MightyMundl]

hi,

the HUDs of some players (not all) are not filled with the numbers. But when I hover over for example VPIP I get shown the stats.

whats the problem here?

thank you

[Flag_Hippo]

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can investigate that for you. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

[cyrjf1210]

Watching this post. I am having the same issue.

[Flag_Hippo]

Can you please capture this trouble you're having in a log file and then send that to us in a Support Ticket so we can see what's happening in the background on your computer and identify exactly what's wrong:

Guide: How to Create & Submit a PokerTracker4.log File

[cyrjf1210]

Poker Tracker support ticket opened on 2020-04-10. See https://support.pokertracker.com/user/viewticket/484954

[cyrjf1210]

Answer received from PT4 support as follow:

I did as requested and it worked. Tks

Hi -

Thanks, I suspect you need to rebuild the database cache to fix the HUD trouble. Because of the potential time involved to do the full rebuild click "Database -> Database Management" in your PokerTracker4 and if you only have one database and its size is less than 17G - 22G or so you can do this:

1. Stop any running imports or wait for them to complete then close all poker software including PokerTracker4.

2. Start PokerTracker4, click "Database -> Database Management", click the database line then "Rebuild Cache -> Full Cache Rebuild". This could go fast for relatively small databases and take longer for large ones.

If that completes with no errors or warnings try PokerTracker4 again and confirm it's working ok (and skip the following step).

3. If you have more than one database and/or it's larger than 17G - 22G take a screenshot of the "Database -> Database Management" window to send us: How to create a screenshot

For attaching to your reply you can use this guide: Attaching files

Be sure to attach, not paste in links to gyazo/imgur, file sharing sites, etc.

Mike