Wrong totals and winnings for iPoker

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Wrong totals and winnings for iPoker

Postby maba3ref » Wed Apr 01, 2020 11:23 am

I am getting wrong numbers in the total winnings

I lost 37 euro and it shows that I won 60 dollar?

I am using v4.15.19
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maba3ref
 
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Re: Wrong totals and winnings for iPoker

Postby Flag_Hippo » Wed Apr 01, 2020 12:37 pm

Go to 'Database -> Currency', check the sessions for any incorrect currency conversion rates, select them and then click 'Set Rates' to fix that. Next enable logging (Configure > Options) in PokerTracker 4 and if the correct rates are not detected during a session send us your PokerTracker4.log file in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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Re: Wrong totals and winnings for iPoker

Postby maba3ref » Thu Apr 02, 2020 3:06 pm

Go to 'Database -> Currency', check the sessions for any incorrect currency conversion rates, select them and then click 'Set Rates' to fix that


This fixed it! thanks
maba3ref
 
Posts: 10
Joined: Wed Apr 30, 2008 11:21 am

Re: Wrong totals and winnings for iPoker

Postby Flag_Hippo » Fri Apr 03, 2020 7:21 am

Thanks for letting us know and please report that to us as I mentioned above if it happens again during a session.
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