Todays hands not showing after crash

[tommyborstal]

Hi my hud was being pretty sluggish so I was going through the housekeeping tasks [vacuum, reindex etc]

I started a cache rebuild when my computer crashed.

Since then i no longer have a hud at the tables and hands imported for today to do not show up. I have imported them from disk and the import runs fine, but still there is no record of the hands in my statistics or reports.

All previous hands I have access to.

Is there something I can try to fix this?

Cheers

[WhiteRider]

If the cache rebuild started but didn't finish you'll need to run that again as it won't be in a good state now.

I wouldn't expect that to prevent you seeing your new hands in reports, so please check that you don't have any filters enabled, and that you have the correct player selected in the Player List (if you see previous hands by the same player then that's already set correctly of course, but if you played on a different site that could be the issue).

If you still have problems after the cache rebuild completes (make sure your computer doesn't sleep or power off automatically while it's running) please open a Support Ticket and report your problem so that we can check your logs and see what is going on.

[tommyborstal]

thank you re running it to completion sorted it for me.

cheers

[WhiteRider]

Great - thanks for confirming!

[mortalnutsSK]

HELLO,
I WOULD LIKE TO HELP ME IN AN ISSUE. I DONT KNOW WHATS HAPPENING BUT THE HUD IN REGULAR 6MAX TABLES IN IPOKER NETWORK DOESNT WORK. IT APPERS IN ONE TABLE ONLY BUT IT RESTORES THE HANDS FINE AND MY RESULTS. I DO A IMPORT AND IT SHOWS ME MY RESULTS OF THE SESSION BUT I DO NEED THE HUD. PLEASE COULD YOU HELP ME WITH ANY SOLUTION?
THANK YOU IN ADVANCE.

[Flag_Hippo]

Make sure you have installed the latest version of PokerTracker 4 otherwise restart it using the logging enabled link on your Windows Start Menu, reproduce this problem and then send your log file to us in a Support Ticket so we can investigate that for you. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.