PT4 always lag me and frozen

Questions and discussion about PokerTracker 4 for Windows

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PT4 always lag me and frozen

Postby NICOLASDSL » Sun Apr 05, 2020 6:01 pm

Hello, first of all I wanted to tell you that before the program worked correctly. But a few months ago I noticed how it got slow to load anything. Every time I open the replayer, I close it, it lags and if I touch something else it the program brokes and never recovers. If I activate the HUD it takes at least 10 minutes to appear, and when it does, it doesn't update correctly. The hands are imported late, everything works with lag and I have to force the closure to make functionality again.
I don't know what it could be. I doubt my pc since I have an I7 7700 8GB Ram and SSD.
I thought it might be the size of the database so I created a new one, but everything remains the same. The current database is around 1500mb. Also tried the rebuild cache option, but did nothing. I'm afraid I can't keep using the program like this. I hope you can give me some suggestion on how to solve this problem
Thank you
NICOLASDSL
 
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Re: PT4 always lag me and frozen

Postby Flag_Hippo » Mon Apr 06, 2020 5:46 am

So we can find out what's causing that please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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