by Flag_Hippo » Fri Apr 10, 2020 6:03 am
You have already upgraded your Holdem license and based on the description of the trouble you are having it sounds like your database cache needs to be rebuilt. In PokerTracker 4 click "Database -> Database Management", click your database then "Rebuild Cache -> Full Cache Rebuild". Be prepared for this to take a considerable amount of time if you have a large database, so you'll want to run it when you're not using PokerTracker 4 for a while). Make sure that your computer does not power itself off or go to sleep while it's running or you will need to run it again from the start.