HUD not displaying on tournies over $22, but I can't upgrade

Questions and discussion about PokerTracker 4 for Windows

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HUD not displaying on tournies over $22, but I can't upgrade

Postby kennycalhoo » Thu Apr 09, 2020 3:28 pm

Any help here? I know that an upgrade should be available, if I'm only micro (it's not clear, as the sub I have just says "holdem". Or it should let me playin in these bigger events and have the HUD. Can someone help?
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Re: HUD not displaying on tournies over $22, but I can't upg

Postby Flag_Hippo » Fri Apr 10, 2020 6:03 am

You have already upgraded your Holdem license and based on the description of the trouble you are having it sounds like your database cache needs to be rebuilt. In PokerTracker 4 click "Database -> Database Management", click your database then "Rebuild Cache -> Full Cache Rebuild". Be prepared for this to take a considerable amount of time if you have a large database, so you'll want to run it when you're not using PokerTracker 4 for a while). Make sure that your computer does not power itself off or go to sleep while it's running or you will need to run it again from the start.
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