Move hand after importing

Questions and discussion about PokerTracker 4 for Windows

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Move hand after importing

Postby Waingro13 » Mon Apr 13, 2020 6:54 pm

Each time I click on "Stop importing hands while playing" I am awared that a large number of history files are waiting to be imported, would you like to import them?
I answer yes with option "moves files after import" toggled.
This actually destroys some files from my winamax database but not all.
And each time I am asked to import this files again, which results in duplicates imported.
So my question is why some tournaments are correctly imported and deleted and other remain in the winamax database.
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Re: Move hand after importing

Postby Flag_Hippo » Tue Apr 14, 2020 3:06 am

PokerTracker 4 does not destroy files - they get archived to your 'Processed' folder:

Guide: Processed Files

Based on the description of the problem you either have a configuration issue or a problem with the database. If you do not have a large database you can try a cache rebuild - go to 'Database -> Database Management', click your database then 'Rebuild Cache -> Full Cache Rebuild'. If that doesn't fix it then please capture this trouble you're having in a log file and then send that to us in a Support Ticket so we can find out what's causing that.
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