Error importing hands due to insurance

[nicholasfu96]

Hi guys,
so I am playing on the site pokerbros. And on one hand Villain and I are all in but villain chose to buy insurance which caused an error in PT4 and gave the error message of this. (Inserted picture)

I ended up winning the hand, but the results were not added, is it possible to end up adding the hand into my results/database?

Error.png

(279.07 KiB) Downloaded 346 times

Sincerely.
Nicholas

[Flag_Hippo]

Can you please send us the original hand history file with this hand to us in a Support Ticket.