Zoom Hud Freezing on Pokerstars

[Hellion]

Hi

Don't know if anyone has had this issue but my hud works fine on Pokerstars Zoom tables but as soon as I add any regular speed tables (ring games) the Zoom hud freezes, just hangs where it stopped, yet it continues to work fine with the newly added regular speed tables???

Any help would be appreciated.

[Flag_Hippo]

I've seen a PokerStars bug where it can stop writing the Zoom seating files PokerTracker 4 requires when regular tables are opened. You can verify this for yourself:

1. Open this folder:

C:\Users\{Windows Login}\AppData\Local\PokerStars\Audit

If you do not see the AppData folder in Windows File Explorer then refer to this guide.

2. With PokerTracker 4 closed start PokerStars and join one Zoom table.

3. Confirm seating files for the Zoom table appear in the folder in step 1 for each new hand (this is how PokerTracker 4 knows who is seated).

4. Open a regular table. Does PokerStars continue to generate seating files for the Zoom table? If not then unfortunately that is a PokerStars issue.

While I've experienced the issue myself in the past this doesn't currently occur for me so make sure you are using the latest PokerStars client.