Email account connection

[glucasse]

Hello,

I tried to connect my gmail account with my PT4 accout in order to import some hands I played on my mobile phone.
For some reason I always received a message telling me my login an/or password is incorrect (see attachment).
I checked several times and it is fine on my side.

Could you please advice?

Thanks,
Geoffrey

[Flag_Hippo]

Please make sure your Gmail account is configured for POP access.

[glucasse]

Hello,

It was already done (see attachment).
Any other idea?

[Flag_Hippo]

If you are using 2-Step Verification you will need to generate a specific 'app password' to allow PokerTracker 4 to access your emails. If you are not using 2-Step Verification then 'Less secure app access' must be turned on.

[glucasse]

Hello,

Thanks for your reply, I followed your instructions and the connection with my email account seems to work just fine now.

BUT a new problem appeared…
During the importation process, only 574 messages are proposed for importation and they are really old emails from 2010.
Is there a reason that the newest emails are not proposed?

Thank you,
Geoffrey

[Flag_Hippo]

In step 5 of the configuration for POP access it can be enabled for "all mail" or "mail that arrives from now on."

[glucasse]

Hello,

Thank you.
It works fine now