missing stats for 1 player on table

[aubreym]

hi,

have just purchased poker tracker 4 after using trial for the last week.

all working well after amending the tournament default HUD, except one players stats are not showing up .

this is the one at the very top of the table, under the PK icon.

i have restarted both the PK application/pokerstars app & also database management/rebuilt cache.

i also saw some ini file mentioned to delete, but that is not in the pokertracker folder.

this players info is shown in view active tables info

any ideas?

[WhiteRider]

If you want to try resetting the Hud to the defaults to see if that player appears again, do this:

Go to File > Open User Data Folder in the PT4 menu, then close down PT4.
In the window that opened go to the "Data" folder.
Find the file called "layouts.pt4" and rename it to "layouts.old". (Renaming the file rather than deleting it will mean that you can put it back afterwards if you have other changes that you want to keep. The other thing you can do is to export any Hud profiles that you have edited via the Hud > Edit Hud Profiles window.)
Run PT4 again.

If you still don't see stats for that player then please open a Support Ticket and report your problem so that we can check your logs, hand histories and screenshots to see what is wrong.