Import hands delay

Questions and discussion about PokerTracker 4 for Windows

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Import hands delay

Postby crtcm » Fri May 08, 2020 6:00 am

Hello,

Since a few days PT4 imports hands with a 15-30min delay. If i bust a sng and i want to tag the last hand i can't because i have autoclose enabled so i need to look at "view today's hands" to do it. I did a full cache rebuild/reindex but no success.
crtcm
 
Posts: 48
Joined: Wed Dec 18, 2013 9:21 am

Re: Import hands delay

Postby Flag_Hippo » Fri May 08, 2020 6:21 am

If a full cache rebuild didn't resolve it please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.
Flag_Hippo
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Re: Import hands delay

Postby crtcm » Mon May 11, 2020 5:33 am

Hi,

I wanted to send the logs today but apparently it's works fine now. I didn't change anything. I will report if the issue comes back.

Thank you
crtcm
 
Posts: 48
Joined: Wed Dec 18, 2013 9:21 am


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