Stop getting hands -- always nonresponsive

[czglory]

Nearly every time I try to use PT4 I run into issues, mostly this one. When I hit 'stop getting hands' (often because it is not working), it hangs. I cant even pull it up with the icon sometimes, but when I can, it forever hangs. When I try to exit it does not allow it either.

[Flag_Hippo]

Based on that information it looks like your database cache needs to be rebuilt. In PokerTracker 4 click "Database -> Database Management", click your database then "Rebuild Cache -> Full Cache Rebuild". Be prepared for this to take a considerable amount of time if you have a large database, so you'll want to run it when you're not using PokerTracker 4 for a while). Make sure that your computer does not power itself off or go to sleep while it's running or you will need to run it again from the start. If that doesn't fix it then restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce the problem and then send your PokerTracker4.log file to is in a Support Ticket.

[czglory]

after running the rebuild cache I am getting 'unable to login to database (postgres). Reason: could not connect to server: Connection refused (0x0000274D/10061) is the serving running on host "???" and accepting TCP/IP connections on port 5432? error?

I am having these issues very frequently, and suspect the next troubleshooting method will break another part of the program. is there a way to get the program running stable?

[Flag_Hippo]

after running the rebuild cache I am getting 'unable to login to database (postgres). Reason: could not connect to server: Connection refused (0x0000274D/10061) is the serving running on host "???" and accepting TCP/IP connections on port 5432? error?

Locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data\ although you may have a different PostgreSQL version (e.g. 8.4, 9.0) or have it installed in C:\Program Files (x86). Once it's deleted, reboot and try starting PokerTracker 4 again. If that does not help then click your Windows Start button then type the following command:

services.msc 

and click on it when it appears. Do you see the PostgreSQL service in the list? If the PostgreSQL service is listed but not starting then open the Event Viewer (in the same way - if you type 'event' you should see it). In the top left section, expand "Windows Logs" and click on "Application". Do you see any recent errors in the top center section for PostgreSQL? If you do let us know what they say.

I am having these issues very frequently, and suspect the next troubleshooting method will break another part of the program. is there a way to get the program running stable?

If you're using any security software (such as antivirus, firewall), please make sure to follow the instructions given in the Security Software Configuration Guide. If you need further assistance then so we can investigate send us your PokerTracker 4 and PostgreSQL log files in a Support Ticket:

Tutorial: Reporting A Problem