v4.15.21 Installation Error

[czglory]

https://i.imgur.com/7kFMJzB.png

I installed the newest update. Upon installation, I see that error. I've never configured any HUD settings in this DB; it's all default. So, what's that about?

'retry' didn't get anywhere, so I ignored. Hopefully, there won't be an issue now?

Thanks

[czglory]

Also, while you're here support if you would please: I'm playing on pokerbros. The HUD used to have a setting, something along the lines of 'set positions for this table type'. Recently, that went away and now it's treating 9max and 6max tables the same. When I try and move the stats for one table type, the other shifts as well, and that's no bueno.

[Flag_Hippo]

I installed the newest update. Upon installation, I see that error. I've never configured any HUD settings in this DB; it's all default. So, what's that about?

'retry' didn't get anywhere, so I ignored. Hopefully, there won't be an issue now?

Restart your computer and then re-run the PokerTracker 4 installer as the very first thing you do after restarting and that should fix it. With regards to your second query I will get back to you.

[czglory]

Thank you, that did work.

I appreciate you looking into the second issue.

[Flag_Hippo]

Hands provided by the Elite HUD converter (if that's what you are using) specify the table size so if after updating PokerTracker 4 it still isn't working please enable logging, reproduce this problem and then send your log file to us in a Support Ticket with a screenshot, a sample of hands and let us know what convertor you are using:

Tutorial: Reporting A Problem

[czglory]

Ok, I see, I'm not using Elite converter.

One more thing, pokerbros offers run it 3 times. Would you please support that?

[Flag_Hippo]

You can register your interest and be notified of any changes in that regard by opening a Support Ticket.