Problems downloading PT4

[JohnnyMac33]

I had a problem with one of my laptops a couple of weeks ago and had to do a complete system rebuild.

I was previously using PT4 but now I can't get it to download.

I click on the Windows Download button and after a few seconds, it displays a screen with the following message:

---------------------------------------------------------------------------------

'This site can't be reached

www.ptrackupdate.com refused to connect.

Try:

Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED
---------------------------------------------------------------------------------

Any help appreciated.

Thanks

John

[Flag_Hippo]

Are you going through an Internet proxy, or running from within a VPN? If so please disconnect and try again. It's also possible your security software or ISP is blocking access to ptrackupdate.com. Does your ISP have any web/parental filters built in? Do you have the option to configure them? Several Internet Service providers have previously incorrectly flagged ptrackupdate.com and have blocked access.

As an alternative or if you cannot configure any ISP filters you can try changing your DNS servers to use Google's public DNS following the instructions linked below which should get around any ISP's blocklist:

https://developers.google.com/speed/pub ... docs/using

If you are not familiar with DNS servers please see this link:

http://www.howtogeek.com/167239/7-reaso ... s-service/

If you need further assistance please open a Support Ticket.

[JohnnyMac33]

Thanks for your help.

I've tried changing the IP configurations IP4 and IP6 to use the google settings.

I also checked my antivirus software but it doesn't have any blocked sites listed. I even tried temporarily turning off the web shield.

Unfortunately I get the same result, so will raise a support ticket.

[JohnnyMac33]

Hmmm, it's not even letting me raise a support ticket.

It comes back with a 403 status code error, which means it's forbidden.

[Flag_Hippo]

Can you please private message me with your IP address as displayed here:

http://www.whatsmyip.org/

[JohnnyMac33]

Can you please private message me with your IP address as displayed here:

http://www.whatsmyip.org/

Many thanks for your help, but I finally managed to get it to download this afternoon by connecting via a remote VPN and hiding my IP and user details. I suspect it was something to do with my ISP blacklisting it or something along those lines. I now have it fully working.

John

[Flag_Hippo]

Thanks for updating.