Hand Replayer not working

[YahtzeeFish]

Seems like all the stats are loading up. My hud works great. But when I click on the hand replayed it is just all blank.

I can filter out all the AKs hands on a player but hand replayer is completely blank.

Thanks again in advanced!

[Flag_Hippo]

Please update to the latest version of PokerTracker 4 if you haven't already done so:

Download PokerTracker 4

If that doesn't fix it please send us a log file that has recorded the issue in a Support Ticket with a hand history that isn't working for you:

Tutorial: Reporting A Problem

[elvida]

I also started having this same issue yesterday AFTER I installed the update to Version 4.15.21, it worked fine before. I will put in the ticket as well. The hand histories are all still in the database (i.e. I can export the raw history) but I cannot see the raw text, use the hand viewer, or the replayer. Interestingly, this is the case for all of the hands that are processed and moved to /Appdata/local/pokertracker/ for some reason a small early set of my hands from the month of November of 2019 are available (those hands from November 2019 are not stored in that directory and I have not been able to find them yet). This leads me to believe that the issue is that the replayer is not able to locate the hand histories in that directory. But I admit this may be a naive opinion.

Thanks!

[Flag_Hippo]

Thanks. It doesn't matter if the original files are on your computer or not as everything is stored and accessed from the database after importing. I've checked your ticket and there aren't any hand history files attached so could you please attach a sample there? Bear in mind that any hands you manually imported ('Play Poker -> Get Hands From Disk') will remain where they are and do not get moved to the 'Processed' folder.