PartyPoker import problem (cash game)

[dolphinX]

Hi

Yesterday all work fine, today my hands not are import !!

any idea ?


regards

[FeltFireFoxx]

Same issue! Won't import today's Party Poker Hand Histories. It also won't 'Stop Getting Hands'

Eventually after waiting around 15 minutes I got: 'PokerTracker has detected an out of memory condition. PokerTracker will now attempt to close to prevent data loss.'

[Colla]

Same here :?

[dave2085]

same problem!

[Flag_Hippo]

I've checked our system and while it's been reported I do not see any cash hand examples that have been sent to us. This looks like a partypoker bug in the original files but can somebody please send us a sample of hands generating errors to us in a Support Ticket and let me know the ticket number. Thank you.

[dolphinX]

Hi Flag_Hippo

I send my hands yesterday

regards

[dolphinX]

Hi

Today I try import the hands of yesterday and work !!!!.

The hands of today I can not download from party , for date error in the web site.
For this reason I can not try import the hands and see if work

regards

[Flag_Hippo]

As far as I know Partypoker have fixed/reverted the change that caused the import errors.

[maddiller]

Same problem! I cant import hands since 21.05 Every time when I try to do this PokerTracker freezes.

[WhiteRider]

We did see an example where the hand number had extra text in the middle ("randomgame") which made the hand number longer than PT4 expects, which can cause that. I expect that we will be updating PT4 to handle that extreme case, but in the meantime you can check your hand histories and if you see that you can edit it out and save the file and then it should import.