BDD Errors after restore backup

Questions and discussion about PokerTracker 4 for Windows

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BDD Errors after restore backup

Postby Qetz » Thu May 21, 2020 8:58 am

I format windows some days ago, doing backup and restore a BDD of 20GB or so. The tracker shows multiple errors, never changes after rebuild cache and all the housepeeping tools:
-Just opening the program: https://gyazo.com/a13a0811c8668a90650546d174e0cc88
-After click in "start getting hands" (I dont know why starts to import hands duplicated, never did that):
https://gyazo.com/548181a83281b9d854342c2af47742d8
-After click in "stop getting hands"
https://gyazo.com/402e39bc91ecdec40dbb3cdeaeed9704
-After "yes-ok"
https://gyazo.com/bb8d486e3b373b103ddaf9817c1f952c
https://gyazo.com/0c2a10d91419fe95243ba508b8266bc0
https://gyazo.com/636750c358e23a2134776cb3f27cf149
Always same errors.

Also, one or two times the hud did not charge in the tables and after some minutes shows a error, I need to restart the program to get the hud working.

Thanks!
Qetz
 
Posts: 35
Joined: Mon Oct 28, 2013 11:14 am

Re: BDD Errors after restore backup

Postby Flag_Hippo » Thu May 21, 2020 1:10 pm

So we can find out what's causing that please enable logging, reproduce this issue and send us your PokerTracker4.log file in a Support Ticket:

Guide: How to Create & Submit a PokerTracker4.log File
Flag_Hippo
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