new poker room setup

[KeithUK]

hi

I am having trouble setting up a new poker room in my PT 4 installation. I'm trying to install William Hill. I have repeatedly entered in my table name but it doesn't seem to find it in the list of players. I have played a few dozen hands so I can access the hand histories.

Any suggestions?

Thanks

Keith

[Flag_Hippo]

If your name doesn't exist in the database then you haven't imported any hands into PokerTracker 4 yet. All iPoker skins use basically the same software so is your iPoker skin saving hand history files?

iPoker Configuration Guide

The folder where hands are saved needs to be added to PokerTracker 4 under 'Configure -> Sites & Import Options -> Site Configuration -> iPoker Network':

C:\Users\{Windows Login}\AppData\Local\{iPoker Client Name}\data\{iPoker Screenname}\History\Data

If the client isn't automatically detected by PokerTracker 4 you can manually select the correct folder using 'Add'. Once that is setup you can test this on a table by clicking 'Play Poker -> Get Hands While Playing' and after taking a seat you should see your hands being imported.

If you do not see the AppData folder in Windows File Explorer then please refer to this guide. If that doesn't get things going please report this to us in a Support Ticket with your log file:

Guide: How to Create & Submit a PokerTracker4.log File

[KeithUK]

Hi

Thanks for your reply.

So I am still having trouble with getting the hand histories put into the database even though I have clicked on autodetect for the hand histories folder. I have looked to see if hand histories are being downloaded to my computer and they definitely are.

any suggestions please.

[Flag_Hippo]

Is the correct hand history folder listed in PokerTracker 4 via 'Configure -> Sites & Import Options -> Site Configuration -> iPoker Network'?

C:\Users\{Windows Login}\AppData\Local\{iPoker Client Name}\data\{iPoker Screenname}\History\Data

If 'Auto Detect' isn't putting it there select 'Add' instead and manually select the folder. Also make sure that the 'Get Hands From Site While Playing' option is enabled.