Fatal crash during update

[sabrina33]

I got a message during the update: PT4 4.15.21 has recovered from a previous crash. I was required to submit a report in order to restart. Upon restarting, I get this msg: PT4 experienced a fatal crash. Im again required to submit a report in order to continue, but after I do the program crashes. So Im stuck in this loop.
Thanks very much for any help.

[Flag_Hippo]

Can you please open this file with NotePad:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Config\PokerTracker.cfg

If you do not see the AppData folder in Windows File Explorer then see this guide.

Under the [General] heading change the logging option to 'Y' if it is not currently enabled:

Logging=Y

Save the change.

Restart PokerTracker 4 and after the crash send this file to us in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log