PT does not import pokerstars hands

[iatracker]

Hello,
I'm facing issue , PT does not import pokerstars hands .
I have to go to tool > setup assistant each time after each session to import hands ..
I have the last version 4.15.21 and hands comes from spingo tournament .

[Flag_Hippo]

So we can see what's going on here please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.