PT4 importing live hands very slowly

[TomNi97]

Hi guys,

I'm having a problem with my PT4, when I'm getting hands whilst playing, it gets them very slowly. This means that my HUD isn't updating and is putting HUDs over the wrong players as it isn't tracking changes to seats.

I've attached a screenshot of the import status whilst I was multi-tabling zoom, as you can see it's importing them at around 1 a minute.

Does anyone know what might be causing this? I have rebuilt my cache and tried housekeeping.

Cheers

[Flag_Hippo]

If you have already rebuilt the database cache then please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what's going on in the background:

Guide: How to Create & Submit a PokerTracker4.log File