Restore done with errors

[monchoteam]

I've restored the backup file to a new computer. I've turned off "User data" file to avoid NoteCaddy definitions.

The process finished with errors (end of log):

"PT4 DB
Error: This database cannot be destroyed.
Error: Unable to execute query: Fatal Error; Reason: Error: (ERROR: la base de datos «PT4 DB» está siendo utilizada por otros usuarios DETAIL: Hay otras 7 sesiones usando la base de datos. )...Skipped
Removing Temp Files...done"

What was wrong? Do I have to do anything to solve it?

Thanks.

[Flag_Hippo]

Disable NoteCaddy via the 'PokerTracker Apps' menu option, restart PokerTracker 4 with logging enabled and try the restore again. If the database restores without errors you can re-enable NoteCaddy but if there are errors send us your log file in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

[monchoteam]

Yeah! I was able to restore without errors following your plan.

As I avoid User Data Files to make restoring faster without NoteCaddy backups, I've copied custom stats files and huds manually to new user data file. It seems I have all my information, is correct doing that? Or it could bring some problems of compatibility or something like that?

Thanks.

[Flag_Hippo]

That should be fine.

[monchoteam]

Great, thanks!