pt4 don't detect the cash hands I want

[practicum]

Hi, this is really strange. I have big amount of hands to put in the PT4 in a laptop I just format today and when I try to import them is not happening.
It looks like the picture I add, the program dont detect the hands or something and I can't upload them
I didnt configurate any site or any player, but I dont know what could be it.
Can someone help me? thanks a lot!
PD: the hand are from Ipoker

[practicum]

Also, I had some hands in hml and the PT4 is taking them, but not the normal .txt hands
Help please :(

[Flag_Hippo]

If the hands are in a compressed file make sure that you have extracted them before you import into PokerTracker 4 otherwise attach a sample of these hands here or privately in a Support Ticket.

[practicum]

Yes I did, also I try to import the same file in my normal pc, and in this one. In the first one is working the import, in the new one no :(
Maybe my laptop was before with window 8 and now is with windows 10. Can happens something with it?
thanks
Im going to send you the sample.

[Flag_Hippo]

Thank you. A support technician will get back to you in your ticket.