PT4 did not capture my last hand played ?

[legionrainfall]

I flopped a straight and won a big pot.
After that hand, I exited the table.
Closed down ACR.
I am not seeing that last hand in PT4.

What is the correct way to verify it's there or not?

What is the default view button to just see all hands in the DB ?
Results? Statistics?

[WhiteRider]

Have a look in the hand history file to see if that hand is there. We have seen a few all-in hands not being saved by the WPN (ACR) software. If the hand is missing from the file then you will need to request it from ACR support.

If the hand is in the file but doesn't import please attach the full file to a Support Ticket so that we can take a look at it.

[legionrainfall]

Have a look in the hand history file to see if that hand is there. We have seen a few all-in hands not being saved by the WPN (ACR) software. If the hand is missing from the file then you will need to request it from ACR support.

If the hand is in the file but doesn't import please attach the full file to a Support Ticket so that we can take a look at it.

Where is the ACR hand history file?

My folder is empty
C:\AmericasCardroom/handHistory

[WhiteRider]

By default the original hand history files will have been moved to the Processed folder, which you can access via File > Open User Data Folder in the PT4 menu.