Restore Fatal error

[SpiTrip]

Hi guys ....
I've been trying to restore my DB in pokertracker4 for several days on my new windows 10 home 64 and get this error always :

PT4 DB
Error: This database cannot be destroyed .
Error: Unable to execute query; Fatal error; Reason Error: (Error: database "PT4 DB" is being accessed by others sessions using the database.) ... Skipped
Removing Temp Files... Error Removing Temp Folder ...
done
.........................
Restore complete but errors were detected. PokerTracker must be restarted for all changes to take effect.

i hva take some print here on that links below:
https://gyazo.com/f0a873bae75b806cbe2b17a2d0fb4098
https://gyazo.com/f0a873bae75b806cbe2b17a2d0fb4098

[Flag_Hippo]

Instead of overwriting the existing database try renaming so it restores separately. If you don't need the database you were trying to overwrite then you can delete it afterwards. If that's not the issue enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.