Incomplete Hand History

[joaov16]

I am having a problem where I transfer my hand history to poker tracker but the last hands are missing therefore I can't analyze all hands and get a different result. Ex: I won a spin n go and as the hand history stops before the end of the game I cant analyze the last hands and it marks the spin n go as a loss even tho I won.
What should I do in this case, I was going to search for the hand history but after I transfer it to Poker Tracker the original from PokerStars seem to disappear from my hand history folder as it is empty right after I do that. Is this default?

[Flag_Hippo]

PokerTracker 4 moves your auto-imported files to your 'Processed' folder for performance reasons:

Guide: Processed Files

If your poker site is providing incomplete hands then they may be able to provide you with copies. Also make sure you are not closing your tables too quickly so the final hand can be written.