Anyone having ACR cash issues?

Questions and discussion about PokerTracker 4 for Windows

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Anyone having ACR cash issues?

Postby khdmb9 » Mon Jul 13, 2020 11:20 pm

I was playing tonight and it was showing stats for all other players at the table but not showing my stats at all. When I went to my alias, my SN for ACR will not pop up and it doesnt even show up at all under stats or sessions. Not sure what is up. When I look at the text hand history my SN is there and shows all of the hands and everything but PT4 is only logging other players stats and money won or lost.
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Re: Anyone having ACR cash issues?

Postby Flag_Hippo » Tue Jul 14, 2020 5:11 am

Select your HUD Profile in 'HUD -> Edit HUD Profiles' and make sure it isn't set to display statistics for 'Everyone But Hero' under 'Group Properties'. Also if you have attached your ACR name to an alias in PokerTracker 4 you will not see that specific name available for selection and you will need to use the alias. If you need further assistance please send all relevant information to us in a Support Ticket with your log file so we can see what's going on here:

Tutorial: Reporting A Problem
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