ondersteuning met teamviewer

[antjepetra]

Kan iemand mij ondersteunen me teamviewer, PT werkt niet omdat de server niet connect. ook kan ik postgresql niet in de setup krijgen.

[Flag_Hippo]

Is this a new install or was everything working OK until now? Locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data\ although you may have a different PostgreSQL version (e.g. 8.4, 9.0) or have it installed in C:\Program Files (x86). Once it's deleted, reboot and try starting PokerTracker 4 again. If that does not help then click your Windows Start button then type the following command:

services.msc 

and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it? If the PostgreSQL service is listed but not starting then open the Event Viewer (in the same way - if you type 'event' you should see it). In the top left section, expand "Windows Logs" and click on "Application". Do you see any recent errors in the top center section for PostgreSQL? If you do let us know what they say.

[antjepetra]

Zie je de PostgreSQL-service in de lijst?

deze staat niet in de lijst.

er konden geen handen meer worden ingeladen, toen heb ik geprobeerd om een andere versie van postgresql ie installeren (9.3) daarna kreeg ik de melding unable to login to dsatabase, is the server running on host and accepting TCP/IP connections on port 8800

[Flag_Hippo]

If the PostgreSQL service is not listed then PostgreSQL is not currently installed. We have a guide for reinstalling PostgreSQL here. If PostgreSQL does not install successfully go to this folder:

C:\Users\{Windows Login}\AppData\Local\Temp

and there should be a log of the failed install attempt called "install-postgresql.log" - please send us that file in a Support Ticket. If you do not see the AppData folder in Windows File Explorer then refer to this guide.

is the server running on host and accepting TCP/IP connections on port 8800

PostgreSQL and PokerTracker 4 use port 5432 by default.