HUD doesn't appear at tables

[jca99]

Hi, I have just installed PT4 to use with Pokerstars. I have followed all configurations properly: hand history on pokerstars,a new database, table position..., but hud is not showed up on tables. I have tried on S&G, cash, tournaments and spins. Any solution? Thank you in advance.

[Flag_Hippo]

Are the hands importing? Is your PokerStars client set to save your hand history files? You can check that in:

PokerStars Client -> Settings -> Playing History -> Hand History -> [x] Save My Hand History

If it's set to save the hands then is PokerStars actually creating the hand history files on your computer while you are playing? Go to the folder set in PokerStars and there should be a folder with your player name and inside that folder would be the hand history files. I've seen on occasion hand histories not save to the default location (C:\Users\{Windows Login}\AppData\Local\{PokerStars Skin Name}\HandHistory) so if that's the case try creating and setting a custom hand history folder (e.g. C:\StarsHH) instead in both PokerStars and PokerTracker 4 (Configure -> Sites & Import Options -> Site Configuration -> PokerStars).

If you need further assistance report this to us in a Support Ticket with a log file that's recorded what's happening while playing and screenshots of the following windows:

1. "Settings -> Playing History -> Hand History" in PokerStars.

2. "Configure -> Sites & Import Options -> Site Configuration -> PokerStars" in PokerTracker 4.

Guide: How to Create & Submit a PokerTracker4.log File