PT4 and postg problem

Questions and discussion about PokerTracker 4 for Windows

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PT4 and postg problem

Postby figulch » Sat Aug 22, 2020 12:23 pm

I installed the latest PT4 version and 9.5 postgres which installed correctly and is running. These notifications come when I start PT4. ??
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figulch
 
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Re: PT4 and postg problem

Postby MrDju » Sat Aug 22, 2020 1:37 pm

I have the same problem, need answwer please
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Re: PT4 and postg problem

Postby WhiteRider » Sat Aug 22, 2020 3:15 pm

If you installed PostgreSQL manually then you will need to tell PT4 what port number and password you used. PT4 should still be able to start up connected to the original PostgreSQL service, unless you removed that.

If you previously had PT4 connected to a different PostgreSQL server then you will need to edit the configuration file to set the new parameters.
Go to:

%LOCALAPPDATA%\PokerTracker 4\Config

..in Windows Explorer.
Open "PokerTracker.cfg" in Notepad.
Find the [Database] section and update the port number and password that you used when you installed PostgreSQL.
Save the file, and run PT4 again.

If you still have problems, please open a Support Ticket with a link to this thread and a detailed explanation of what you uninstalled and what you installed, and one of our support techs will work with you to get things working again.
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Re: PT4 and postg problem

Postby figulch » Sat Aug 22, 2020 7:46 pm

Where I put the passsword?
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Re: PT4 and postg problem

Postby WhiteRider » Sun Aug 23, 2020 3:33 am

Since it doesn't look like you had a previous setup there try removing the last two lines of that file altogether, so that there is no [Database] section, and save the file.
When you run PT4 it should ask you for details of the PostgreSQL server.
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Re: PT4 and postg problem

Postby figulch » Sun Aug 23, 2020 5:03 am

There was no help, the same announcement will still come?
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Re: PT4 and postg problem

Postby WhiteRider » Sun Aug 23, 2020 7:22 am

When I deleted the whole [Database] section from my PokerTracker.cfg and then ran PT4 it popped up a window to allow me to enter/override the PostgreSQL settings (port, host, user, password). If you're not seeing that please open a Support Ticket with a link to this thread and one of our support techs will work with you to get things going.
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Re: PT4 and postg problem

Postby figulch » Sun Aug 23, 2020 11:58 am

I see it but i can't get ahead. First came PostgreSQL settings (port, host, user, password) then this-->
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Re: PT4 and postg problem

Postby WhiteRider » Sun Aug 23, 2020 2:36 pm

If you installed PostgreSQL manually then you will need to enter the user, port number and password that you set up when you installed PostgreSQL. The defaults will only work if that is what you entered when you installed PostgreSQL.
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Re: PT4 and postg problem

Postby figulch » Mon Aug 24, 2020 4:05 am

WhiteRider wrote:If you installed PostgreSQL manually then you will need to enter the user, port number and password that you set up when you installed PostgreSQL. The defaults will only work if that is what you entered when you installed PostgreSQL.

Postgres does not ask for these information at any point?
When i install PT4 to desktop computer it doesn't ask if postgres will be installed?
When i installed the PT4 on the laptop it asked at this installation stage.
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