Unable to begin feeder import process. Reason: PokerTracker

Questions and discussion about PokerTracker 4 for Windows

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Unable to begin feeder import process. Reason: PokerTracker

Postby socito » Thu Oct 22, 2020 4:46 am

I update to the last version and can't import hands, it show this message "Unable to begin feeder import process. Reason: PokerTracker is configured to import into an outdated database. This must be corrected before an import can succeed".
Then when I tried to fix it, it shows me error to update the db. How can I fix this?
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Re: Unable to begin feeder import process. Reason: PokerTrac

Postby Flag_Hippo » Thu Oct 22, 2020 6:48 am

That means you have premium custom statistics which use additional database tables outside of PokerTracker 4. If you are using ProPokerHUDs see here but if you have a different provider you should contact them. In the meantime you can create a new temporary database and/or turn off your premium content in PokerTracker 4 by disabling the 'Configure -> Options -> Download Premium Content' option and then restarting PokerTracker 4.
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